Scheduled Maintenance - 10/27/2017

Posted 10/26/2017 12:50 PM

In an effort to enhance the performance of our network, BIT will be performing network maintenance in the Bracey area on Friday, October 27, 2017, 3:00 AM - 4:00 AM. There may be a brief interruption in services. Should you lose services, it shouldn't be but a few minutes before it’s restored. It may be necessary to reboot your equipment.

Please call 434-636-2274 if assistance is needed.
We will have a technician on call.
We do apologize for any inconvenience this may cause.

Scheduled Maintenance - 10/21/2017

Posted 10/13/2017 12:45 PM

In an effort to enhance the performance of our network, BIT will be performing network maintenance on Saturday, October 21, 2017, 12:00 AM – 6:00 AM. During the maintenance window, there will be periods where hosted websites and email are inaccessible.
While we do not anticipate issues to occur with email or individual sites hosted by BIT after the maintenance is complete, users should review and report any issues with their hosted site to BIT. After, the maintenance it may be necessary to reboot your equipment.
Please call 434-636-2274 if assistance is needed.
We will have a technician on call.
We do apologize for any inconvenience this may cause.

Scheduled Maintenance - 08/01/2017

Posted 7/31/2017 12:45 PM - To enhance the performance of our network and to prepare & implement future services, BIT is phasing out our old telephone switch and transferring services over to our new telephone switch.
This change will increase the stability, reliability, and performance of our network. The maintenance window is scheduled for Tuesday, August 1, 2017, 11:00 PM - 6:00 AM There may be a brief interruption in services. It may be necessary to reboot your equipment.
Please call 434-636-2274 if assistance is needed.
We will have a technician on call.
We do apologize for any inconvenience this may cause.

 

ALERT: CALLS FROM CELL PHONES - 01/24/2017

1:15PM - It has been confirmed that Verizon is currently having network issues with cell phone calls to landline numbers. We have been advised that technicians are working to correct the calling issue.

 

ALERT: SERVICE OUTAGE - 01/23/2017

Update 01/24/2017 @ 8:00AM - Service has been restored to the Tanglewood Subdivision.
BIT Technicians diligently worked late in to the evening to repair the major cable that was cut Monday afternoon. If your service has not been restored, please call 434-636-2274 or 434-636-4357 if assistance is needed after business hours.

BIT Management and Staff

2:00PM - A major cable has been cut in the Tanglewood area. This is affecting service and causing an outage in the area in the Tanglewood Subdivision. Our technicians are working diligently to repair this cut line to fully restore service as soon as possible. Please call 434-636-2274 or 434-636-4357 if assistance is needed after business hours.

•••

 

ALERT: TOLL FREE CALLING - 01/16/2017

Update 3:00 pm - The issue with toll free calling has been resolved. If you are still having difficulty making toll free calls, please contact us for further assistance. Thank you for your patience with this matter.

8:00 am - Our Technicians have been working diligently all weekend to resolve the current issue with Toll Free calling. Our Technicians have discovered that the underlying issue is NOT on the end of BIT. We are working with the other companies to pinpoint and resolve the issue. We will update once the issue has been resolved. A technician is on call.
We apologize for any inconvenience this may cause.

 

 

•••

 

EMAIL ALERT - 12/29/2016

BIT has recently discovered that @bit.coop, @buggs.net and @bitbroadband.com email addresses are being targeted by spoofers. This could possibly be a phishing attempt, so please DO NOT click on any links in any email from BIT until we can address this issue and resolve it. If you have any questions, please call our Business Office at 434-636-2274 or our 24 Hour Help Desk at 434-636-4357. You can also contact TechTalk from the support page on our website.

 

•••

 

SCAM ALERT - 11/16/2016

On November 3, the FCC issued a Consumer Alert warning consumers to be on the lookout for callers pretending to be government or law enforcement officials demanding immediate payment, often by buying gift cards and providing the card numbers to the scammers. These “officials” typically say that payment will protect the consumer – or the consumer’s family or friends – from arrest or some other legal action. According to complaints the FCC has received and public news reports, the Commission believes that the fraudulent callers pretend to be officials from organizations such as the IRS, the FBI, and local sheriffs’ offices, among others.

BLOOSTONLAW TELECOM UPDATE 8 November 9, 2016 As part of the gift card call scam, the callers typically give consumers, many of whom are older adults, seemingly legitimate reasons for the call. They are told, for example, that a loved one has been caught texting while driving or that the consumer owes back taxes. The caller then advises the consumer that he or she can resolve the problem immediately by paying with store gift cards, often Apple iTunes gift cards. The consumer is instructed to provide the card’s access code, which allows the scammer to use or sell the gift card to third parties.

•••