EMPOWER Broadband and EMPOWER Telecom (formerly served by BIT) are diligently working to integrate our telephone and customer information systems to better serve YOU, our valued customers. This weekend, we began switching over some of the systems we use to serve you, including our office telephone. Thank you in advance for your patience as we fully implement these systems that will allow us to provide you exemplary service from EMPOWER. Should we miss your call in the process, please leave a message, and we WILL return your call by days-end. Thank you again for your understanding as we work to make your customer experience a great one!
Call Today 434-636-2274
1 (833) RURALBB
Due to the Covid-19 Pandemic, the lobby at EMPOWER Broadband (Buggs Island Telephone Cooperative) will be closed Effective Immediately March 20, 2020 until further notice.
The Safety of our Members and employees is EMPOWER Broadband's (Buggs Island Telephone Cooperative’s (BIT)) highest priority. Accordingly, to minimize the risk of exposure to, or the spreading of, the Coronavirus (COVID-19), and to help ensure the health and well-being of those in our community, and our valued employees, your cooperative will be taking the following action. Effective , March 20, 2020, and until further notice, EMPOWER Broadband (BIT) will close the office lobby to the public and ask its Members to conduct their business with the cooperative through a number of other options.
Business can be transacted by calling our office at 1 (434) 636-2274, online at ebill.bit.coop, or you can leave payments in our dropbox located at the entrance of the parking lot (the drop box will be checked daily).
We are taking every precaution to help maintain a healthy community. Keeping our employees healthy is critical to our efforts to maintain the high level of service you have come to expect from your cooperative, even as our nation deals with COVID-19. This includes precautions ranging from adjusting operations to safeguard those who serve you to postponing the regular monthly meeting of your Board of Directors. In closing, we will continue to monitor the situation, take additional action if needed, and provide updates as new information becomes available.
We apologize for any inconveniences our Members experience because of the Pandemic and, as always, we appreciate your cooperation, understanding and the continuing opportunity to serve you.
EMPOWER Broadband (Buggs Island Telephone Cooperative (BIT) Statement of Preparedness — We are Here to Help You
As the Coronavirus (COVID-19) begins to have a greater impact across our communities, your Cooperative is here to assist and support you. Our team is proactively monitoring the situation and has implemented a Contingency Plan which provides a comprehensive strategy to protect the organization from events that can disrupt normal business functions. Rest assured, we are positioned to continue providing critical communication services to the business, education, and residents in the communities we serve. Our employees are following guidelines to help prevent the spread of the virus, including frequent and thorough washing of hands and keeping work surfaces and equipment clean. Like many organizations, we have limited any non-essential corporate travel to large events and requested that any teammates who are or become sick stay home.
We are prepared – We are here to serve you.
Our team is committed to our community and prepared to give top priority to supply Internet access to students without in order to meet educational requirements should online instruction take effect.
We are prepared to support work from home and online learning efforts. If you have these needs, please call 434-636-2274 to discuss.
Protecting your information
Cybercriminals are using concerns about the virus to launch phishing attacks. These emails may try to entice you with the promise of the latest coronavirus information, the sale of scam products or the request for personal or business-sensitive information. Because of this, please be cautious of clicking on email links or opening attachments referencing the coronavirus, unless you are sure they are from a trusted source.
Protecting You – Service at your convenience
If you are wanting to reduce in-person interactions, which we encourage, you can use one of the various methods that BIT offers to conduct business. We have a form (tech talk) on our support page on our website that enable you to communicate with our team. At any time, you may continue to call our office as our Contingency Plan includes our ability to handle phone calls even if our office is closed.
Our 24/7 Support team (1.833.787.2522) is also on hand to assist or direct your need to an appropriate teammate who will return a call to assist you. Should a premise visit be required, please know that our staff will be forthright in inquiring about recent fever and illness as an effort to keep the virus at bay.
In addition, we offer pay online, tech talk and 24-hour support 1.833.787.2522 to report service issues. If you need assistance with any of these features please call 434-636-2274 or 1.833.787.2522. We will be glad to assist you in setting up your online account.
We will continue to monitor this health situation and adjust our plan as needed. If you have questions about COVID-19, the Center for Disease Control (CDC) https://www.cdc.gov/, World Health Organization https://www.who.int/ and Virginia Department of Health (VDH) http://www.vdh.virginia.gov/coronavirus websites are good sources for accurate and up-to-date information.
Experience Reliable, Secure Internet.
With BIT Communications Internet, you can choose from a wide range of available speeds that fit your online needs.BIT Communications is continually expanding its Fiber Gigabit Internet network that can deliver Internet speeds up to 940 Mbps (Speed may not be available in your area).Plus you can connect multiple devices with super-fast in-home WiFi.
Bundle the services that are right for you and save.
Bundle Internet and Home Phone and spend less each month while getting the best deals BIT Communications has to offer. Bundling is the simplest way to get everything you need.
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“Thank you so much for the services you provide. It is so nice to be able to see what is happening on the internet, especially when I use Satellite TV and we all know any bad weather causes blackouts. In and out, in and out. So again, thank you for the provisions you have to keep us all happy.”
Sincerely, Barbara Moore
“I love the new website and how BIT is continuing to make improvements!
“Thanks Angie.. The guys were very professional and courteous with the
installation.. I purchased the router, hooked it up and it works great..
Thanks for your help.”